iDesktop
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    Q: How to view the version information?
    A: Click the Start button, click Options at the bottom, and Click About to display the version information.
    Q: What can we do if it pops up to install .NET Framework 4.0 when installing iDesktop?
    A: Find the dotNetFx40_Full_x86_x64.exe program under installation directory\Support, double click to install it.
    Q: The decompressed green package downloaded from SuperMap official website can't be launched.
    A: Right click the downloaded compressed package to view its properties, remove the blocked item, then decompress it to use.
    Q: When you are using iDesktop 8.1.1 or above, after starting the program, the application prompts that a file has been broken, hence iDesktop cannot be started.
    A: You need to clear the 'Configuration' folder in the installation foder to resolve the problem. And then restart the program.
    Q: just flashes for a while or pops up that the license is unavailable when double clicking the iDesktop icon.
    A: The reason is that there is no available license. Double click the SuperMap.LicenseCenter.exe program under iDesktop installation directory\SuperMap\ \Tools\SuperMapLicenseCenter to install it. Generally it will contain a 90-day trial license. If users have been used iDesktop before, it may need to update the license. The methods are:
    1 Contact globalsupport@supernap.com to buy the official license;
    2 Apply a trial license on the website: http://www.supermapol.com/web/pricing/triallicense.
    Q: Why can't I navigate to help page by pressing F1 after I set the HelpURL for the control in the Customize window?
    A: You can navigate to the help page specified only if you also have specified the CtrlAction or the code segment for the control.
    Q: Why is the online help document empty?
    A: Right click the document to select Properties and remove the lock.
    Q: why can't I play the animation in the help?
    A: The animations are SWF files, users must install Flash player.
    Q: Why can't I display the Set drop-down list by clicking the Set drop-down arrow in the Projection group on the Data tab?
    A: You will not be able to display the Set drop-down list if you haven't add any projections to favorites.
    Q: Why is there no result when searching with Chinese texts in the online help document?
    A: The online help document doesn't support Chinese text and fuzzy searching.
    Q: Why is the font on the UI of the desktop product not smooth?
    A: The fonts seem rough with ClearType Off. To solve this problem, turn ClearType of your operating system on.
    Q: Why do some characters get corrupted when I paste the content in a field of the attribute table to a word doc?
    A: This problem occurs due to the default paste settings in word.
    To solve this problem, you can:
    1 Paste the contents into a *.txt file first, and then paste into a word file.
    2 Change the paste settings in word. Navigate to ?Word Options?>?Advanced?>?Cut, copy, and paste?, click the drop-down arrow to the right of the Pasting from other programs and click Keep text only. Then past the contents to the word doc.
    3 Paste the contents to the word doc, then click the drop-down arrow in the bottom right, and click Keep text only.
    Q: What problems should draw our attention when using Oracle database?
    A: You have to install Oracle Client Server before using the Oracle database; and you have to modify the maximum number of connection and cursor of server, when the connection number is large.
    Q: What problems should draw our attention when using PostgreSQL database?
    A: You have to install PostgreSQL Client Server before using the PostgreSQL database; and set the environment variable, if a firewall is installed on the server, you need to open the port of the monitor (the standard port is 5432).
    Q: What problems should draw our attention when using DB2 database?
    A: You need to install DB2 client.
    Q: Why it is very slow for the computer to visit ODBC datasources like SQL Server?
    A: Check the tracing state in Control Panel-> Administrative Tool->Data Sources (ODBC), the Tracing tab. If it is enabled, disable it will improve the visit speed.
    Q: Why I can't open the layout in an old version of iDesktop which was saved in a new one?
    A: Some optimization and adjustment have been done to the storage of layout since , and so the layout saved in the new version can not be opened in old versions. You are allowed to export the layout as a layout template which can be opened in old versions.