| Q: | Q:What requirements does the License Manager has in the Windows Vista or Windows 7 system? |
| A: | Please note that if your operating system is Windows Vista or Windows 7, you need to run SuperMap License Manager as administrator or turn off UAC before license configuration. |
| Q: | Why doesn't the SuperMap Deskpro Plugin item appear in the Templates list when creating a project in Visual Studio? |
| A: | Maybe it doesn't register the template, can find the RegisterTemplate.exe application in installation directory\Tools\, install it after closing Microsoft Visual Studio, then open Microsoft Visual Studio after it is registered successfully. |
| Q: | Why can't SuperMap iDesktop be installed successfully when kaspersky is launched? |
| A: |
This is due to the safety of Kabasiji, and will prevent its installation. The solution is to add the installer to the trust area first, and then run setup to install the application successfully. |
| Q: | SuperMap iDesktop can't be uninstalled, and a new version can't be installed, how to resolve it? |
| A: |
It's caused by the inappropriate uninstall/install operation. It can be solved by the following method: 1 Click Start button, input “regedit” to open the register editor. 2 Find Installer sub folder in the HKEY_CLASSES_ROOT folder. 3 Right click the Installer folder to choose the Search button, find "". 4 Delete the “ProductName” value, then uninstall or install the product. |
| Q: | Why does it pop up the license has been configured well, but when launching iDesktop, it pops up the license is unavailable? |
| A: |
The license center should be configured as Administrator. Users can try configuring it again as Administrator: right click “SuperMap.Desktop.LicenseInstaller.exe” in installation directory\SuperMap\Tools, select Run as Administrator, then configure it. After finishing, double click “SuperMap.LicenseCenter.exe”in installation directory\SuperMap\Tools\SuperMapLicenseCenter, open the license center to check whether it is configured well. It's recommended to install as Administrator, and it will automatically configure the license. |
| Q: | Why doesn't it show icon and the help document can't be used when kaspersky is launched? |
| A: | It may because that kaspersky prevents the Resources and WebHelp folder decompression. Please decompress the two files in installation directory\Program Files\SuperMap\. |
| Q: | What kinds of DLLs and Dependent Libraries are necessary? |
| A: |
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| Q: | Can the documents of xml in the Bin directory be deleted? |
| A: | No, they can't. Because the documents of xml in the Bin directory are the resource and configuration files of UGC, which include SuperMap.xml, EPSFont.xml, PrjConfig.xml, etc. If they are deleted, the software can't start up. |
| Q: | What problems should draw our attention when selecting the hardware license? |
| A: |
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| Q: | What requirements does the color quality of Display Properties of the operating system have? |
| A: | It requires 32 bit or 24 bit colors. Note that the color quality is 256 colors by default in Remote Access of Windows 2000 Server. Users can switch the color quality to 32 bit using software like PCAnywhere in Remote Access. |
| Q: | What is the specified route of the relative path in the Supermap.xml file? |
| A: | The relative path in the Supermap.xml file means the relative path to the folder which contains the executable file. |
| Q: | The decompressed green package downloaded from SuperMap official website can't be launched. |
| A: | Right click the downloaded compressed package to view its properties, remove the blocked item, then decompress it to use. |
| Q: | If we install two versions in a computer, it may cause version confusion because some files are overlapped. How to solve it? |
| A: | After uninstalling, delete all the old files; or install a new version in a new folder. |
| Q: | When installing in XP, it pops up it needs font libray. |
| A: | Solution: install the font libraries which are not existed in XP by default to XP. |
| Q: | will clash when there is only Framework 4.5 in Windows. |
| A: | is based on Framework 4.0, so it's recommended to install Framework 4.0 again. |
| Q: | suddenly can't be launched, what's the possible reasons? |
| A: |
1 There are multiple license files in the computer. Check it in C:\Program Files\Common Files\SuperMap\License and keep only one valid license file. 2 The Userinfo.xml file which is about user experience plan fails to be generated. Please copy a right Userinfo.xml file from other people to put it in C:\Users\curren user name\AppData\Roaming(which is a hidden directory). |
| Q: | Why can not I start iDesktop in my computer with a prompt "The application cannot access the files in the directory part of the program, please contact the administrator to modify the permissions of the program's folder."? |
| A: |
Windows OS has some controls in the reading and writing of folders. When putting the product package into directories like Program File, Program File(x86), or User, the system will give the prompt.
There are two solutions to solve this problem. Solution 1: Right-click on the file .exe and select Run as administrator. Every time you want to run it, you should operate like this. Solution 2: Right-click on the file .exe and select Properties. In the pop-up dialog box, click the Compatibility tab and check the checkbox Run this program as an administrator. And then the prompt information won't be shown permanently. |
| Q: | Why did iDesktop crash when I used it on Windows XP OS? |
| A: |
iDesktop 10.0.0 and above versions don't support Winows XP OS any more. |